Last Updated:[27/07/2026]

1. Introduction

This Privacy Policy explains how Turtle Can Carry ("Company", "we", "us", or "our") collects, uses, stores, protects, and shares personal information through www.turtlecancarry.com ("Website").

Turtle Can Carry is committed to protecting the privacy of its visitors and customers and processes personal data in accordance with applicable data protection laws, including, where applicable:

• Turkish Personal Data Protection Law No. 6698 (KVKK)
• European Union General Data Protection Regulation (GDPR)
• UK General Data Protection Regulation (UK GDPR)
• California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
• Any other applicable data protection and privacy legislation

By accessing, using, registering on, or placing an order through this Website, you acknowledge that you have read, understood, and accepted this Privacy Policy.

2. Information We Collect

To provide our products and services, we may collect the following categories of information.

Identity and Contact Information

• Full name
• Email address
• Telephone number
• Shipping address
• Billing address
• Company information (where applicable)
• Tax or VAT information (for business customers, where applicable)

Order Information

• Purchased products
• Order history
• Delivery information
• Warranty and return records
• Customer service communications

Payment Information

Payments are processed through secure third-party payment providers.

Turtle Can Carry does not store your complete credit or debit card information on its servers.

Payment transactions are securely processed by PCI DSS-compliant payment service providers.

Technical Information

When you visit our Website, we may automatically collect:

• IP address
• Browser information
• Operating system
• Device type
• Language preferences
• Time zone
• Pages visited
• Clickstream data
• Website traffic information
• Cookie data
• Server logs

3. How We Use Your Personal Information

Your personal information may be processed for the following purposes:

• Processing and confirming orders
• Preparing and shipping products
• Managing deliveries
• Processing warranty and return requests
• Creating and managing customer accounts
• Providing customer service
• Providing technical support
• Processing payments
• Preventing fraud and unauthorized activities
• Maintaining website security
• Improving our products and services
• Enhancing user experience
• Performing statistical analysis
• Complying with legal obligations
• Sending promotional offers, newsletters, and marketing communications where you have provided your consent

4. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests
• Your consent
• Requests from competent governmental authorities

5. Sharing of Personal Information

Turtle Can Carry does not sell or rent your personal information to third parties.

Your personal information may be shared only where necessary with:

• Shipping and logistics providers
• Payment service providers
• Banks
• Stripe
• PayPal
• Web hosting providers
• Cloud infrastructure providers
• Information technology service providers
• Customer support providers
• Legal and financial advisors
• Government authorities where required by applicable law

These service providers may access only the information necessary to perform their services and are required to protect your personal information in accordance with applicable data protection laws.

6. International Data Transfers

Turtle Can Carry operates internationally.

Accordingly, your personal information may be transferred to and processed in countries outside your country of residence for the purpose of fulfilling orders and providing our services.

Where required by applicable law, appropriate technical and organizational safeguards are implemented to protect personal information during international data transfers.

7. Data Retention

Personal information is retained only for as long as necessary to:

• Complete order fulfillment
• Process warranty and return requests
• Comply with accounting and tax obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

Once the applicable retention period has expired, personal information will be securely deleted, destroyed, or anonymized in accordance with applicable laws.

8. Data Security

Turtle Can Carry implements appropriate technical and organizational measures to protect personal information, including:

• SSL/TLS encrypted communications
• PCI DSS-compliant payment infrastructure
• Firewalls
• Access authorization systems
• Access controls
• Secure servers
• Regular security updates
• Routine data backups
• Malware protection
• Protection against unauthorized access

Although we strive to protect your information using commercially acceptable security measures, no method of electronic transmission or storage is completely secure.

9. Cookies

Our Website uses cookies and similar technologies to improve user experience.

Cookies may be used for:

• Session management
• Shopping cart functionality
• Remembering language preferences
• Website performance analysis
• Traffic analysis
• Security purposes
• Marketing activities, where consent has been provided

Users may manage or disable cookies through their browser settings.

Please note that disabling certain cookies may affect the proper functioning of the Website.

10. Third-Party Services

Our Website may use third-party services, including but not limited to:

• Stripe
• PayPal
• Shipping and logistics providers
• Web hosting providers
• Cloud infrastructure providers
• Website analytics services (such as Google Analytics)
• Advertising and marketing platforms (such as Meta Ads)
• Security and fraud prevention services

These providers process personal information in accordance with their own privacy policies.

11. Your Privacy Rights

Depending on the applicable data protection laws, you may have the right to:

• Know whether your personal information is being processed
• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Request data portability
• Withdraw your consent at any time
• Opt out of marketing communications
• Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us using the contact details below.

12. Children's Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected, such information will be deleted promptly.

13. Changes to this Privacy Policy

Turtle Can Carry reserves the right to modify this Privacy Policy at any time.

Any updates will become effective upon publication on this Website. The most recent version will always be available on this page.

14. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us.

Turtle Can Carry

Address: Tisinstraße 54 82041 Oberhaching / Deisenhofen Munich-Germany

Email:b2c@turtlecancarry.com

Phone / WhatsApp: +49 173 6921752